Privacy Policy

Operian Labs ("Operian Labs," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.operianlabs.com, contact us, or use our products and services.

By using our website or engaging with our services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.

We may collect the following categories of information:

• Contact details — name, email address, company name, phone number, and other details you submit through forms, demo requests, or email.
• Business information — project requirements, technical preferences, and communications related to prospective or active engagements.
• Usage data — pages viewed, referring URLs, approximate location, device type, browser type, and similar analytics collected through cookies or similar technologies.
• Technical logs — IP address, timestamps, and diagnostic information needed to secure and operate our website.

We use personal information to:

• Respond to inquiries and schedule demos or consultations
• Deliver, manage, and improve our products and services
• Send service-related communications and, where permitted, relevant updates
• Analyze website performance and improve user experience
• Detect, prevent, and address security or fraud risks
• Comply with legal obligations and enforce our agreements

Where applicable law requires a legal basis, we process personal information based on one or more of the following: your consent; performance of a contract or pre-contractual steps; our legitimate interests in operating and improving our business (balanced against your rights); and compliance with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers who assist with hosting, analytics, email delivery, customer support, or security, under appropriate confidentiality obligations
• Professional advisors such as lawyers or accountants when reasonably necessary
• Authorities when required by law, regulation, or valid legal process
• Parties involved in a corporate transaction such as a merger, acquisition, or asset sale, subject to appropriate safeguards

Our website may use cookies and similar technologies to remember preferences, understand traffic patterns, and improve performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. Where required by law, we will request consent before placing non-essential cookies.

We retain personal information only as long as needed for the purposes described in this policy, including to provide services, resolve disputes, enforce agreements, and meet legal, tax, or accounting requirements. Retention periods vary depending on the nature of the information and our relationship with you.

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

If you access our website from outside the country where our systems are hosted, your information may be transferred to and processed in other jurisdictions. Where required, we use appropriate safeguards for cross-border transfers.

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information; object to certain processing; withdraw consent; and request data portability. To exercise these rights, contact us at hello@operianlabs.com. We may need to verify your identity before fulfilling a request.

Our website and services are directed to businesses and professionals. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of our website or services after changes become effective constitutes acceptance of the updated policy.

For privacy-related questions or requests, email hello@operianlabs.com.